Professional Services
Rebuilt the operating model of a £12M services firm — margin restored within two quarters.
Operating model redesign, productised delivery architecture, and an AI-enabled delivery layer that decoupled growth from headcount.
Context
A £12M professional services firm with strong demand but compressing margin. Delivery costs rising faster than revenue, leadership consumed by operations.
Intervention
What we did.
- Re-architected the operating and pricing model around productised delivery
- Embedded an AI-enabled delivery layer across recurring workstreams
- Installed a performance management cadence owned by the leadership team
Outcome
What it produced.
- Gross margin restored within two quarters
- Delivery throughput up 2.3× without headcount growth
- Founder time reclaimed for strategic work